“White Label”, two little words that are increasingly finding their way into the Lettings Industry – but when used in the context of property management, does everyone really know what they mean?
Put simply, Agents who chose to outsource their Property Management can select to have the service ‘white labelled’ which means that the whole solution is branded as the clients own, e.g. for an Agent called ABC Lettings, telephones would be answered ‘Welcome to ABC Lettings Property Management’, e-mails would be sent out using an appropriate email address and letters are sent out on the relevant headed paper etc. As far as Landlord and Tenants are aware, they are communicating directly with employed members of ABC Lettings who just don’t happen to be based in the Agents High Street Office.
These days, ‘brands’ are becoming increasing important and in general people feel more comfortable when interacting with a ‘brand’ that they know and have chosen to deal with and are more likely to recommend the brand to others. ARPM Property Management, one of the largest outsourced property management providers in the UK, realised early on that Agents who capitalised on their brand tended to be more successful, so made the decision to offer a ‘white label solution’ in addition to their own brand ARPM Management.
Dave Hunt, Business Development Director of ARPM ‘Clients can often shy away from a white label solution as they believe that the set-up process will be complicated, whereas in reality we literally do everything for them. Upon an Agents instructions we will create the company, purchase domain names, set-up email addresses, allocate a branded telephone number, create new accounts with the bank and deposit protection services and design new logos for the agent, where applicable. Our set-up process has been finely tuned and we turn around the majority of new set-ups within 5 working days. ARPM offers a truly simple white label solution’.
If you would like to find out how your business can benefit from partnering with ARPM, contact them today for a without obligation consultation. Tel: 01923 775705 or email info@arpm.co.uk
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