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Missed calls, frustrated customers, high call and maintenance charges. Why do estate agents struggle with their telecoms as much as they do?


Global 4 Communications have installed NEC phone systems into over 4,000 estate and letting agents across the UK including the ‘big three’ and know plenty about the shortcomings that many in the industry endure.

According to Global 4 MD Nigel Barnett, “We’ve seen a lot of changes in this industry over the last four years with staff reductions and the internet changing the way we work, which appears to have had a knock on effect on their communications. The majority we speak to are paying over the odds and are hemorrhaging business through lost calls.”

To identify communication problems, Global 4 provide a telecoms ‘healthcheck’ enabling them to see where costs are being wasted, customer calls are abandoned, unused lines are being unnecessarily paid to name but a few.

Barnett continues, ‘We’re looking to save businesses money, improve productivity of the workforce and most of all increase customer service. Estate and Letting Agents have a demanding environment with the team in and out of the office or on the road, plus fluctuating levels of call traffic. Choosing the right phone system can bring these things together.”

Global 4 have worked together with NEC on a bespoke website designed for addressing the specific communication needs of the estate agents. For further information, visit the microsite at www.neci.co.uk/estate-agents/

More about Global 4

Global 4 and NEC have installed sophisticated call centres throughout the UK for the property market place and many other industries. Clients include at least 5 Estate / Lettings agents in every main high street throughout the UK plus leading brands such as Mothercare, Holland & Barrett, Jessop's, Early Learning Centres, Waterstones Books, Spar, Londis, Salvation Army, Alzheimer's Society, Unipart, Asos, Sky and Battersea Dogs & Cats Home.

For more information please visit the Global 4 Communications website at www.global4.co.uk

More about NEC Infrontia

NEC Infrontia is part of the NEC Corporation, a world leader in the creation of innovative IP and traditional communications solutions to businesses of all types and sizes. Its reputation for engineering excellence that enables its customers to maximise productivity and profitability is founded on an annual R&D spend of $2.3bn. For more than 100 years it has been a byword for innovation in electronics, networking and IT. It is committed to the highest industry levels of customer support and the continuing development of the most advanced communications applications. For more information please visit the NEC Infrontia website at www.neci.co.uk.

More about NEC Corporation

NEC Corporation (NASDAQ: NIPNY) is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide and had net sales of approximately 4,825 billion yen (approx. $41.2 billion) in the fiscal year ended March 2006.

For additional information, please visit the NEC home page at:

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