What is the one thing an agent needs when a tenant defaults on their rent?

Rent4sure Sales Manager, Luke Burton, says he has the answer.

“Time and again our agents have told us that they want to be in control when making an insurance claim on behalf of their landlords. Rent Protection is there for peace of mind if things go wrong - but navigating the process can be frustrating and complex.

“We know it’s been a worry so our latest challenge has been to go back to the drawing board and find a way to take all the hassle out of making a claim.

“Our solution has been to develop a robust online claims system that’s easy to use and allows our agents to see exactly where they are at every stage of the process. One click will initiate the claim and from there they’ll be able to track everything online as the claim progresses, giving them complete control of all the information.

“No agent wants to have to deal with a claim,” says Luke. “However, if it does become necessary we will be here to help every step of the way. We will action the claim and the relevant notice will be served whilst keeping our agents updated throughout the process on our unique online system.

“Of course at the heart of any claim is having a policy that can be trusted and relied on, and that’s why we’re now working in partnership with leading specialist insurance provider, Arc Legal Assistance.”

Richard Finan, Director of Arc Legal Assistance says: “We are delighted to be working with Rent4sure. As a leading provider of Legal Expenses & Rent Protection to Managing Agents we believe that we can demonstrate extensive expertise in the development, delivery and service of best in market products for this sector.

“We’re confident that the new system will help promote a more streamlined and user-friendly claims handling process, with transparency and open communication at its core.”

Rent4sure has been a dedicated provider of Rent Protection, Tenant Referencing, and both Tenant and Landlord insurance since 2009. The company is confident that this latest boost to the service along with the support its customers receive will prove popular.

Intercounty, a Rent4sure Agent with branches throughout England, welcomes the move: “Rent4sure’s new online claims procedure is simple, offering us both the control and flexibility we need,” says Richard Durrant, Lettings Director.

“We know that making a claim can be a stressful time for our landlords. They rely on and trust us to manage and sort out their claims efficiently and professionally, regardless of any complexities. Removing unnecessary admin and being able to have all the information and documents online at our fingertips is fantastic.

“It will help maintain the good will and trust we’ve worked hard to build up with our landlords.”

Switching from an existing supplier of Rent Protection is straightforward and in most cases Rent4sure is able to do this seamlessly, with no breaks in cover. Re-referencing is not always necessary, providing this has already been done through a recognised provider.

For more details, or to book an appointment with your local Business Development Manager, phone 0330 088 3774, or go to