ARPM Inventories, one of the largest nationwide providers to the Lettings Industry, provides some thoughts on the most common cause of an initial dispute at deposit stage. Kate Maddison, Business Development Manager, explains more:
“Whilst there is much information about the main causes of deposit disputes dealt with by the deposit protection schemes, there is very little said about the disputes which occur at early stages of the deposit release process.
As a UK provider of Inventory Services, ARPM Inventories has a wide range of Clients and it is estimated that our Clients themselves are managing over 10,000 properties at any one time. Even with this broad range of properties and processes, when it comes to the respective deposit release processes, the majority of initial ‘disputes’ appear to occur because Landlords (more so than Tenants) do not understand what a Check-Out consists of, and furthermore fail to read the document in conjunction with the respective Inventory and Check-In Reports.
Unfortunately this type of lack of understanding means that on occasions, Landlords can sometimes be quick to make judgement that a Check-Out Report is ‘not detailed enough’ as they are expecting to see another ‘Inventory type document’ rather than a comparison between the start and end of the tenancy. Reactions of this nature from a Landlord can cause delays in dealing with the deposit release, as they become focused on what they believe to be a ‘sub standard report’ and will therefore not look to agree to release funds which are due back to the Tenant.
At ARPM Inventories, we regularly seek feedback from our Clients as to the experiences which they encounter at deposit release stage (which is why we can confidentially state this is an issue!) and from this information make sure that we, as their ‘business partner’, are providing them with the tools and knowledge which they need to ensure that their Landlords expectations are set BEFORE a Check-Out Report is sent to them. Taking time to assist Clients with potential issues such as this, is all part of our day-to-day support and forms the added value element of utilising our professional, independent Inventory services”.
If you are considering changing your Inventory provider, then ARPM Inventories would welcome the opportunity to discuss their nationwide services with you. To arrange a without obligation consultation or to request a price list please contact us. Tel: 01923 731110 or email inventories@arpm.co.uk . Remember to follow us on Twitter, find us on Facebook, or connect on Linkedin to receive free tips and advice!
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