Bristol lettings agency Livnlet has told the Advertising Standards Authority it is removing four testimonials from its website after a complaint from someone who posted a negative review that was not uploaded.
The complainant challenged whether four reviews on the site - each giving the agency four or five stars - were genuine and whether they could be substantiated.
A statement from gthe ASA says: ”Liv n Let said all the testimonials were genuine, but they need to get in touch with the people for their permission to pass their details on to us. They said all reviews were automatically published once written and they had only ever removed one post, which stated that they were ‘bordering thieves’ and was posted under a fictitious name.”
The authority says the agency expressed a willingness to remove the testimonials if this would help resolve the complaint.
“Because Liv n Let gave an assurance that they would remove the testimonials, we closed the investigation informally” says the authority.
When Letting Agent Today checked the website yesterday evening there were four reviews, all from tenants, and giving the company four or five stars.
Local media in Bristol say politicians in the city are considering...
A review website called Marks Out Of Tenancy relaunches next month...
Platforms like Facebook are infiltrated by fake review factories, despite the imminent...
Sally Lawson - letting agent and ARLA President, business owner and...
The predictions game can be tricky. Sometimes you just don’t know...
Leading UK property auctioneer Bond Wolfe has broken through the £100...
Uncertainty triggered by the new Labour Government and taxation concerns that...
B-hive Block Management Partners Celebrates Major Milestone With Over 100 Businesses...
We’re absolutely delighted to announce that, after 10 years, we’re able...
You don’t have to simply accept things as they are when...
%20-%20IMAGE%20Client%20Accounting%20%E2%80%93%20what%20are%20your%20options.jpg)
The benefits for letting agents to outsource their client accounting is...
Who are you and what does it say on...
Who are you and what does it say on...
Who are you and what does it say on...
Join the conversation
Be the first to comment (please use the comment box below)
Please login to comment