PropTech lettings supplier wins Gold Trusted Service Award

Lettings payment automation provider PayProp has won a Gold Trusted Service Award from online reviews platform Feefo.

The PropTech firm was deemed to have excelled in its customer reviews during 2019, with an average score of 4.9 out of 5.

The Feefo award is given to businesses which collect at least 50 reviews in a calendar year and demonstrate an outstanding service based on the ratings they receive from their customers. 

"We're delighted to have won, which is testament to our hard-working team and their dedication to our customers" says Neil Cobbold, chief sales officer of PayProp.

"At PayProp, we pride ourselves on having a fair review policy. We make sure we don't just cherry-pick our best clients to get good reviews" says Cobbold.

PayProp says that while it is a PropTech company, it understands that in client relationships people come first.

"We demonstrate this by continuing to support agencies who use our platform long after they sign up with us. For PropTech to be truly effective for letting agencies, they need full post-implementation support and training - something we're committed to providing for our customers” says Cobbold.

"In the age of online customer reviews, it's important for suppliers to the industry to be accountable for the services they provide to agents. It's vital this feedback is used to provide the best possible solutions for agencies of all sizes from all locations," he concludes.