Lettings agents amongst the big winners at ESTAS 2022

Lettings and sales agents, along with other members of the property industry, have been celebrating at the ESTAS Customer Service Awards at the Grosvenor House Hotel in London.

Property TV expert and Estate Agent Today columnist Phil Spencer presented the award in front of a record 1,200 audience, saying: “The work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and bloody hard work that goes into your job.

“The phrase ‘great customer service’ can be an overused expression nowadays so what does it really mean? Well in most consumer sectors a smile and a thank you will suffice but in the property industry that’s just the beginning for your clients. They’re about to embark on one of the most stressful journeys of their lives and it’s your job to hold their hand and guide them to the very end of a successful transaction which will take months to complete.”

The awards are powered by the ESTAS customer review platform, which aims to highlight the best agents, conveyancers and brokers for customer service in the UK, with the winners determined on verified reviews from customers answering questions about their experiences of the moving process.

Property companies were recognised in counties and regions throughout the UK, while the National Grand Prix Awards were also announced for the Best Single Office in the three sectors of conveyancing, agency and mortgage broking.

The best broker title was won by Beewise Financial Services based in Somerset, while The Best Conveyancer Award went to Thomas Legal in Gloucester.

In the agency world, meanwhile, there were Grand Prix titles for Infinity Property Solutions in Harrow in the tenant category and Strats Homes in Hertfordshire for landlords. C Residential based in Rugeley in Staffordshire won the Grand Prix gold for Best Estate Agent Office.

There were wins in the conveyancing category for The Partnership and Countrywide whilst in agency there were golds for White & Brooks in Bognor Regis, Miles & Barr in Kent and Anthony Pepe in London.

The ESTAS also presented ‘Best in County’ titles, helping agencies and conveyancers to gain an advantage in their local areas. In total, some 146 firms were recognised for the service they deliver to their clients.

The Supplier of the Year category – sponsored by Angels Media, publishers of Letting Agent Today and other industry titles – saw recruitment agency The Humphrey Group victorious for the first time, with Spectre taking the silver and bronze awarded to auction service iamsold.

The ESTAS People Awards, sponsored by automated payment platform PayProp, saw 15 Highly Commended trophies.

ESTAS founder Simon Brown says: “When we launched The ESTAS we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions,” 

“Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

You can see the full official winners lists for the 2022 awards here.