Five reasons to outsource your lettings operations -that go beyond money

With an increasing number of lettings businesses considering the idea of outsourcing, we asked one the largest outsourced providers in the industry for five reasons why agents should outsource their pre-tenancy administration and property management that went beyond cost savings!

Regain time to focus on core business

As an agent’s lettings proposition grows, there will need to be an increased amount of focus on the time consuming elements of lettings, such as pre-tenancy administration and property management.  This increased focus on back-office functions can be detrimental to the agent’s core business of winning new instructions and matching suitable tenants.  Outsourcing these functions therefore, allows an agent to refocus on their core business activities.

Staffing flexibility

The lettings industry is seasonal, come the summer months more or less every office throughout the country will be experiencing heightened levels of activity.  By an agent outsourcing their lettings operation, they are equipped to deal with seasonal demands without having to recruit, employ and train additional members of staff.

Managing operational risks

In general, the turnover within lettings (and estate agency) offices tends to be fairly high in comparison to other industries.  Each time a member of staff leaves and is replaced, the business will suffer for a period of time, meaning that the service provided will be inconsistent – which is not looked upon favourably by landlords.  Outsourcing helps to manage this risk by providing a consistent level of service. 

Business premises

As a portfolio grows, it is likely that larger premises will need to be sought in order to accommodate the additional property management staff and the growing number of associated property files.  Outsourcing the back office functions can take away the requirement to find larger premises and can allow businesses to factor in a move only when it suits their own requirements, rather than being forced into the same. 

Compliance Control

Lettings businesses that are set-up with very little experience and knowledge of the industry can sometimes find themselves out of their depth and be left open to risks involving compliance issues, such as gas safety legislation. In these instances, looking to outsource the property management can help a business to quickly regain control and in turn help to mitigate any compliance risks.

Dave Hunt, Business Development Director of ARPM ‘I would urge all lettings professionals to really take time to evaluate their businesses and to consider the advantages of outsourcing.  At ARPM we are always happy to provide a without obligation consultation to businesses who may be considering their options; during the consultation we take time to understand the business owners goals and requirements and advise how outsourcing could provide them with the opportunity to reach and exceed their targets’.

If you would like to find out how your business can benefit from partnering with ARPM, contact them today for a without obligation consultation.  Tel: 01923 775705 or email info@arpm.co.uk and