Bekki Leaves, Director at FCC Paragon

Who are you and what does it say on your business card?

Bekki Leaves, Director

What is FCC Paragon and what services do you offer?

We’re a leading lettings industry provider of tenancy referencing, landlord and tenant insurances, rental and legal protection warranties, rent collection and debt recovery services, amongst other things!

In what ways do you work with letting agents?

Over the years the quality and reliability of our products has allowed us to build up a huge client base of several thousand customers, meaning we work in conjunction with some of the country’s most well-known Letting Agents to ensure our industry knowledge is second to none.

Our guiding principles are to provide unrivalled customer service, unbeatable value for money and the widest range of relevant support to our clients. By focusing on these goals and by being independently owned we’re proud to be a business that works with our clients to establish beneficial partnerships.

What makes FCC Paragon different and how does it benefit agents?

We’re one of the oldest tenant referencing companies, established back in 1996, which means we’ve seen it all when it comes to the lettings industry. Those years of experience mean we know the industry inside out, and we’re always able to innovate and create new, relevant products and services for our clients.

What is your greatest achievement in your current role and what made it so special?

My greatest achievement throughout my time working for FCC Paragon was managing to get the whole company successfully set up to work from home within 2 days before the start of lockdown at the beginning of the pandemic. It was reassuring for all of our staff as they saw how seriously we were taking their wellbeing.

What is the most satisfying part of your job?

Getting to be a part of the launch of new products which we know make a positive difference to the industry.

What do you see as the biggest challenge facing letting agents now?

Unfortunately, it is a very tricky time for most industries at the moment with the rising cost of living. But for letting agents I think the lack of stock is certainly the biggest challenge

What’s your favourite time of day?

Lunchtime! I love my food.

Country house or city apartment?

Country house

What is your favourite room in your home?

I have just moved into a new house and am in the middle of renovations so ask me again in 6 months’ time!