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Covid-screening bot launched for agents and customers

A new online self-screening bot questionnaire has been launched to check agents and customers are symptom-free before a physical viewing takes place.

Launched by Moneypenny, the bot will ascertain whether any one is self-isolating, has any Covid-19 symptoms, has come into contact with anyone who has or is suspected of having the virus or if they feel unwell.

Chief executive Joanna Swash says: “We’ve developed this tool specifically to offer extra reassurance and give confidence to the property market. This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the property market thrive again.”

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Agents can choose to integrate the bot into their online viewing booking system, or share a link to a brand-customised page which hosts the bot. 

Agents access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire. 

It is also possible to escalate chats, based on the answers, to either the agency’s in-house staff or - for an additional cost - to Moneypenny.

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