“I highly recommend Face For Business. I couldn’t be happier with the service we’re getting, and I’m impressed with their values.” Aurelia Simcock, office manager, Robinson Residential Sales & Lettings
“The main benefits [of Face For Business] are that we don’t miss calls any more. That our staff aren’t having to juggle calls along with appointments and being out on viewings etc. It just feels like we’re delivering better customer service.” - Ben & Katy Washington, directors, Lancasters Estate Agents
“Their service has been fantastic and it has allowed us to extend our availability for phone calls.” - David Newton, concierge, Mr & Mrs Clarke
Face For Business is an award-winning provider of telephone answering and managed live chat services for Estate and Letting Agents in the UK. Our customers trust us to be a friendly, professional voice for their customers.
We help customers ensure every inbound call is answered so they don’t have to worry about lost opportunities and leads, while giving them more time to spend out of the office at viewings and valuations.
And with more than 3,000,000 calls answered – 98% within 3 rings – we’re confident we can deliver.
· We price all calls to the second. We don’t round up to the nearest 15s or minute, so you only pay for the service you use.
· We automatically optimise your bill every month to make sure you’re on the most cost-effective tariff based on your usage.
· We don’t charge extra for handling calls out-of-hours, including weekend calls.
· We automatically provide the full recording of every call we handle so you can listen to how we’re engaging with your customers.
· We can help you block sales calls so you get even more of your time back by avoiding nuisance calls.
Our mission at Face For Business is to create a service that delights our customers by delighting yours.
We’re determined to create the best possible value for customers. If you value transparency, in everything from how we charge for calls, to providing you the full recordings of the calls we handle, we could be a good fit.
Our customers feel like valued partners. They don’t feel like just a number on a spreadsheet or like they’re being taken for granted when working with us. That’s because we work harder to fit our services around your business, so you have more time to focus on what you do best.
· Every call answered with a smile by a friendly, professional PA with ample experience handling calls for busy Estate and Letting Agents.
· A Lead PA as your point of contact who is readily available to answer any questions or fix any concerns you have with your service.
· 24/7 access to a dedicated customer portal and app where you can listen to your call recordings and make changes to your account at any time.
· Extend your call answering times so you can answer more enquiries. Our operating hours are:
o 8am-8pm Weekdays
o 9am-5:30pm Saturday
o 10am-4pm Sunday
· Reliable call management that can transfer calls as required to your team whether they’re in or away from the office.
· Peace of mind that you’re not missing calls when out with clients
Win more opportunities.
Provide better customer service.
Stop missing calls.
Work with a trusted, transparent partner.
Try our telephone answering for estate agents, completely FREE
Call: 0333 323 1007
So you’ve decided to advertise on Rightmove, Zoopla or another online property listing agent. You’ve agreed the budget, made the bold move to join the 1000’s of other agents using these online advertising websites, but what happens when the phones start ringing? Will you miss these highly coveted calls??
Are you missing out on £1000’s?
Although Rightmove and Zoopla are able to let you know how many calls are directed from their website to your agency, how does it make you feel when you know you have missed a call, which could potentially be worth £1000’s in sale commission? If your phone lines are engaged, or you’re out at a viewing, or maybe your reception staff are helping visitors to your premises, is the money you’ve spent on advertising on these listing websites wasted? We’re here to let you know that there is a straight forward and simple solution. Use a telephone answering service...!
Incoming business calls are still the highest lead source.
Consider how much you’ve spent on getting your phone to ring with an inbound enquiry – indeed, our research shows that incoming business calls are still the highest lead source (according to Invoca). But are your leads being left behind, or going to your competitor? Are you an agency that relies upon your reputation to retain vendors, and does your customer service make it a pleasure for purchasers to do business with you?
Look at your leaks!
We’ve asked you the above questions for a reason – we wanted to show you that there are potential leaks in your business, and our telephone answering service helps you to retain business and capture new clients.
At Face for Business you will get:-
A Lead PA, who will be your main contact, who’ll get to know your business.
Knowledgeable and experience PA’s who’ve had life experiences and will have undergone a six-week training regime, as well as being IQ and psychometrically tested – we only want the best PA’s to represent you and your business (and ours, of course).
Your very own client portal, accessible from your desktop (or even your mobile) 24 hours a day, 7 days per week so you can re-read your messages and listen to your calls, or review your usage and you can even optimise your own bills.
We record ALL our calls and you can listen to them whenever you want. You don’t need a written request, you simply log in to your portal, click a button and see for yourself how we represent your business.
The opportunity to leave your PA’s feedback – we encourage both positive and constructive feedback, helping us to improve our service for you.
A service that has achieved ISO 9001 : 2015 certification, demonstrating our commitment to providing quality management systems for our clients and staff.
Let us show you how our telephone answering service for estate and letting agents works. Read our estate and letting agent testimonials here, then take a 7-day free trial with us, and discover how to fix your leaks.
Ring us today on 0333 323 1007, email hello@ffb.co.uk or complete our trial form here.
“Going the extra mile for our customers and delivering outstanding quality, service and value.”
