ARPM Property Management, one of the largest outsourced lettings providers, recently conducted a Survey via LAT and EAT regarding the Outsourced Lettings Industry and are interested by the fact that in general property professionals were put off outsourcing their back-office lettings functions as they are worried service standards would be jeopardised. Here, Dave Hunt – Business Development Director – provides details as to why Clients own service standards never slip at ARPM:
“With all the recent outsourced providers being highlighted for their service failures on the news over the last few weeks – none more so than those responsible for security at the Olympic games, it is understandable that anyone considering outsourcing can be a little wary that their service standards, which they have worked hard to achieve, will slip and as a consequence their brand will be damaged.
Quite simply, the key to ensuring service standards do not slip is to appoint the correct provider! In my opinion, for a Letting Agent to source a provider which will meet and exceed their requirements, they should consider the providers quality, ability, efficiency, effectiveness and compatibility, of which ARPM Property Management has the following:
Quality:ARPM Property Management is a qualified member of some of the finest bodies within the Lettings Industry and as such, our Clients can be assured of the best levels of service possible. Before partnering with any potential Client, we take time to listen to their expectations ensuring they are clearly defined and understood from the outset so there can be no mis-understanding.
Ability: It is my wholehearted belief that Lettings businesses partnering with ARPM Property Management benefit from enhanced operations. What I mean by this, is that the Directors, Managers and Property Managers working within ARPM are highly qualified experienced individuals whom are passionate about what they do and therefore have the real ability to deliver on the promises made.
Efficiency: Each Client which we work with provides us with the opportunity to learn new procedures and practices – as after all no two lettings businesses are alike. Through this learning process, we are able to continually improve our efficiency by looking to capture the best elements of all of the methods which we come across. Continuous improvement is essential for any business.
Effectiveness: In most Lettings businesses, particularly during peak times, service standards will slip due to the workload demand. At ARPM Property Management, we do not have to worry about distractions such as viewings, appraisals, the weekly advert and such like, therefore each staff members time is spent focusing only on their assigned tasks – ensuring the highest possible level of effectiveness are achieved.
Compatibility: As ARPM Property Management tailors its services to meet the individual needs and requirements of each and every Client, in general our flexibility makes us one of the most compatible outsourced Lettings providers in the Industry. Prior to working with any new Client, we spend time learning about how potential Clients run their own businesses and look to mirror these processes within our own environment”.
If you would like to find out how your business can benefit from partnering with ARPM Property Management, contact them today for a without obligation consultation. Tel: 01923 775705 or email info@arpm.co.uk
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